Payment Terms and Conditions - Atlantic Store

Atlantic Store offers various payment methods to make your shopping experience more convenient. This document details the available payment methods, processing times, applicable conditions, and other aspects related to completing orders placed on our website lojaatlantic.com.br. By making a purchase in our store, you agree to the payment terms and conditions described below.

  1. Available Payment Methods

Atlantic Store offers the following payment options:

1.1. PIX

• For payments via PIX, a QR code is generated with a validity of 15 minutes. The customer must complete the payment within this period for the order to be confirmed.

• Payment confirmation via PIX is instant, and the order status is automatically updated to approved as soon as payment is confirmed.

• If payment is not made within 15 minutes, the order will be automatically cancelled. This payment method is fast and secure, guaranteeing a quick and uncomplicated experience.

1.2. Credit Card

• Purchases made with a credit card can be split into up to 12 installments, with interest applied. The installment terms and fees are clearly stated at the time of order completion.

• Card transactions are processed by a secure payment gateway, which performs real-time analysis and approval. Most purchases are approved immediately, but some orders may undergo a manual review, which can take up to 24 hours.

• All financial information is encrypted and not shared with Atlantic Store. We do not have access to your card details. Furthermore, we have a specialized fraud prevention team that monitors all transactions to identify and block suspicious activity.

  1. Security and Privacy of Payment Data

We guarantee the protection of your personal and financial data. All transactions carried out on our website are protected by a payment gateway that uses advanced security and encryption protocols, ensuring that your information is transmitted securely and confidentially.

• Data Protection: Payment information, such as credit card numbers, is not stored by Atlantic Store and is processed directly by the payment gateway.

• Fraud Prevention: We have implemented rigorous controls to prevent fraud. If any suspicious activity is detected, our team will contact you to verify the authenticity of the transaction and may request additional information to ensure your security.

  1. Order Cancellation

• Automatic Cancellation: Orders whose payment is not confirmed within the stipulated timeframe will be automatically cancelled by the system. This applies especially to payments via PIX, where non-payment within the deadline results in cancellation.

• Manual Cancellation: Customers wishing to cancel orders that have not yet been shipped should contact our customer service team as soon as possible. Cancellations after shipment are not permitted; in these cases, the customer must follow the return procedures described in our refund policy.

  1. Procedures in Case of Payment Failures

If problems occur during payment processing, such as communication errors with the gateway, inconsistencies in the data provided, or suspected fraud, the order may be temporarily suspended until the situation is resolved. In these cases, our customer service team will provide support and guidance on the next steps.

  1. Questions and Support

If you have any questions or need additional information about payment methods, order status, or any other matter related to the purchase process, our customer service team is available Monday through Friday, from 8:00 AM to 7:00 PM. You can contact us through the following channels:

• Email: contato@lojaatlantic.com.br

• Telephone: +55 (11) 5198-8768

Our goal is to offer a safe, convenient, and transparent shopping experience. If you need assistance, please don't hesitate to contact us.